Define, measure, analyse, improve

Defining, measuring and evaluating key figures is an important component in order to ensure long-termed high quality and optimal cost structures through transparency.

Regular reporting in transport and intralogistics at different levels of detail and the evaluation of these KPI’s serve as a basis for defining continuous and proactive improvement measures, as well as for implementing and evaluating strategic decisions.

Define quantitative key figures to measure costs and shipping structures:

Number of shipments, weight, volume, freight costs
By service providers, transport mode, business unit, loading point, country of destination, consignee

Define relative key figures to evaluate performance and efficiency:

On-time punctuality, delivery accuracy, damage rate
Inventory turnover, storage time
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Report analyze and evaluate findings

  • Monthly cost and volume reports
  • Customized KPI reports
  • Efficient and transparent carrier assessment
  • Measurement of damage and loss rates
  • Analyses and projections for strategic decisions

The individualized key figures form the foundation for recurring feedback meetings between the customer and 4PL Central Station. On the basis of these figures optimization potentials can be determined and specific measures can be agreed. Furthermore, clearly defined objectives allow managing the transport and storage service providers objectively.


  • Cost and volume reports – KPI dashboards – Damage analyses
  • Strategic analyses – Budget preparation – Market analyses
  • Carrier performance measurement – Documentation of measures
  • Proactive quality management – Review Meetings

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