Caption: At the Gartner Supply Chain Symposium/Xpo 2025,Jürgen Haag, Head of Supply Chain at Signify (right), and Mathias Dollak,Co-CEO of 4PL Central Station, provided insights into their successful collaboration

What can be achieved by using a transport management control tower, i.e., a central hub for supply chain management? For example, reducing total logistics costs by 8 percent through optimized routes, shortening throughput times by a whopping 18 percent through proactive exception management, or increasing customer satisfaction to 95 percent through shipping status accuracy and proactive notifications, to name just a few results of our collaboration with the globalmarket leader in lighting, Signify. We were able to present these results together at the Gartner Supply Chain Symposium/Xpo 2025 in Barcelona, which is why this project is so special to us.

The last point in particular, customer satisfaction, is crucial to the success of many companies in the B2C sector, and logistics plays a key role in this. For Signify, too, further increasing customer satisfaction was one of the decisive reasons for choosing the transport management control tower solution from 4PL Central Station, in addition to its own customer fulfillment hubs. Smooth logistics execution and real-time data transparency enable a customer experience that stands out in the market and is greatly appreciated bycustomers.